Product: LaunchPad
Audience: Everyone
Do you have questions about how to navigate your LaunchPad or how to get the most out of your apps? We have all the answers you need!
Login Questions
How do I log in to my ClassLink LaunchPad?
You can log into your ClassLink LaunchPad in a few easy steps! If you’d like to log in on your computer, read Logging In to ClassLink. To access your LaunchPad on your mobile device, check out Mobile: Logging into LaunchPad.
What's my username and password for my LaunchPad?
If you’re having trouble finding your credentials, here are some options:
- Locate your school’s login page. Your school may have login guides posted on their homepage and/or username and passwords for instructors and students.
- If you're unable to locate your username and password, contact your school system’s help desk for further assistance.
How do I access my locked account?
Your account will lock after too many unsuccessful login attempts in order to protect your information. Not to worry, simply reach out to your school system’s help desk and be sure to verify your credentials are correct.
Why am I receiving ‘Access Denied’ or ‘Account Not Connected’ error messages when trying to sign in with Google or Microsoft?
You may be attempting to log in using a personal Google or Microsoft account that is currently active but does not have access to ClassLink. Follow these steps:
If you’re using Google for your login, head to https://accounts.google.com/Logout to log out of your account. Navigate to your school system’s login page and enter your school-issued Google username and password.
If you’re using Microsoft to log in, log out of your personal account and log back in with your Microsoft username and password.
How do I fix the following error message: ‘HTTP error 400, Request Header is too long’?
STEP 1: Clear your browser’s cookies and cache.
STEP 2: Close and reopen your browser and attempt your login again.
How do I log in to another ClassLink account?
Difficulty logging into your account can be a common issue when using a Safari web browser. To resolve this issue, install and use the Google Chrome browser. Use Incognito mode for additional users.
Why isn’t my webcam loading?
Most modern web browsers support WebRTC, which provides easy access to your webcam from your internet browser. However, the Safari browser on Mac does not support WebRTC.
Simply install the Google Chrome browser on your Mac to fix the error.
How do I fix the following error message: ‘There appears to be an issue with your network’?
The error message indicates that there’s an issue communicating with a server on the school network. The ClassLink team will already be in the process of troubleshooting the issue to restore the system as quickly as possible. During this time, ClassLink will post a pop-up message with additional information.
If you need further assistance, contact your school system’s technical support.
App Questions
What's the username and password for an app I clicked?
Usernames and passwords for your apps are managed and provided by your school. If you're prompted for credentials after clicking an app and don't know your username and password, contact an instructor or your school system's technical support.
What's my Google Classroom or Teams Class Code?
Google Classroom classes are created and managed by instructors. Contact your instructor for the class code.
✔️ To access your Google Classroom, be sure you’re logged out of all other active accounts by going to https://accounts.google.com and logging in with your school system's credentials.
How do I enable The ClassLink LaunchPad Extension on my Safari browser?
You can enable the extension by going into Preferences in your Safari browser, clicking Extensions, and enabling the extension by clicking the checkbox next to ClassLink LaunchPad.
I can't find an application. How do I add it back to my LaunchPad?
Your ClassLink Administrators, and/or your technology department, manage all applications for your school system. Applications are sometimes unavailable during certain times of the year (summer or school breaks) for maintenance or other reasons.
I can't access an application on my My Apps page. What do I do?
Your ClassLink Administrators, and/or your technology department, manage all applications for your school system. If you have any questions or need further assistance, contact your school system's technology help desk.
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